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Technical Specialist

Technical Specialist Image
Hours Of Operation:
Monday – Saturday 7:00 AM EST – 10:00 PM EST
Sunday 8:00 AM EST – 10:00 PM EST 
 
Description:
• Responds to inbound calls from customers having issues with their laundry, kitchen or bath appliances by troubleshooting and resolving the issue on the call, avoiding the need to schedule a technician appointment 
• Utilizes tools and resources through an Advanced Diagnostic system to enable more precise product issue troubleshooting
• Understands customers’ needs and sells appropriate products/services, including home warranty and home improvement services
• Provides best in class service to customers, gaining their loyalty to the client
 
Skills Needed:
• Demonstrate excellent listening skills and customer service skills on every customer interaction 
• Utilize online troubleshooting tools to assist customers in resolving issues on home appliances 
• Navigate multiple systems during a call to gather information and assist the customer 
• Ability to present solutions and sell products that meet customer needs

Technical Specialist

Technical Specialist Image
Hours Of Operation:
Monday – Saturday 7:00 AM EST – 10:00 PM EST
Sunday 8:00 AM EST – 10:00 PM EST 
 
Description:
• Responds to inbound calls from customers having issues with their laundry, kitchen or bath appliances by troubleshooting and resolving the issue on the call, avoiding the need to schedule a technician appointment 
• Utilizes tools and resources through an Advanced Diagnostic system to enable more precise product issue troubleshooting
• Understands customers’ needs and sells appropriate products/services, including home warranty and home improvement services
• Provides best in class service to customers, gaining their loyalty to the client
 
Skills Needed:
• Demonstrate excellent listening skills and customer service skills on every customer interaction 
• Utilize online troubleshooting tools to assist customers in resolving issues on home appliances 
• Navigate multiple systems during a call to gather information and assist the customer 
• Ability to present solutions and sell products that meet customer needs