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Apply for WAH call center jobsOnline Auction Client Representative CHAT
Hours Of Operation:
7 Days a Week 8:00 AM EST – 1:00 AM EST
Description:
Whether somebody is buying new or used, plain or luxurious, commonplace or rare, trendy or one of a kind – if it exists in the world it is probably for sale on this clients platform. This client give sellers the platform, solutions and support they need to grow their businesses and thrive.
Assist customers who use the client’s platform to sell their goods, requiring, but not limited to:
• Respond to inquiries from agents in a chat room
environment within 60 seconds or less
• Ensuring all information related to customer issues are logged and tracked
• Providing a quick and thorough understanding of customer priorities & identify key improvement areas.
• Understanding the customer’s needs & acting with the customer in mind
• Up-selling, cross-selling and account retention services
Skills Needed:
- Deliver fluent written and verbal English Demonstrate a proven ability to deal with challenging customers and situations
- Be confident in ability to achieve metrics
- Build and maintain strong working relationships through exceptional communication
- Provide proven problem-solving capabilities to deliver practical solutions
- Expertly navigate the Internet and demonstrate a working knowledge of Microsoft Office programs such as Outlook, Excel and Word
- Type 25+ words per minute
- Previous customer service experience within a call center/call handling environment is highly beneficial to succeed in this program
Online Auction Client Representative CHAT
Hours Of Operation:
7 Days a Week 8:00 AM EST – 1:00 AM EST
Description:
Whether somebody is buying new or used, plain or luxurious, commonplace or rare, trendy or one of a kind – if it exists in the world it is probably for sale on this clients platform. This client give sellers the platform, solutions and support they need to grow their businesses and thrive.
Assist customers who use the client’s platform to sell their goods, requiring, but not limited to:
• Respond to inquiries from agents in a chat room
environment within 60 seconds or less
• Ensuring all information related to customer issues are logged and tracked
• Providing a quick and thorough understanding of customer priorities & identify key improvement areas.
• Understanding the customer’s needs & acting with the customer in mind
• Up-selling, cross-selling and account retention services
Skills Needed:
- Deliver fluent written and verbal English Demonstrate a proven ability to deal with challenging customers and situations
- Be confident in ability to achieve metrics
- Build and maintain strong working relationships through exceptional communication
- Provide proven problem-solving capabilities to deliver practical solutions
- Expertly navigate the Internet and demonstrate a working knowledge of Microsoft Office programs such as Outlook, Excel and Word
- Type 25+ words per minute
- Previous customer service experience within a call center/call handling environment is highly beneficial to succeed in this program
