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Roadside Assistance Representative

Roadside Assistance Representative Image

Hours of Operation:
7 days a week, 24 hours a day – 365 days a year

Description:
24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as: • a vehicle that won’t start
• flat tire(s)
• keys locked inside a car
• vehicle out of gas
• vehicle in an accident
•Probing to identify the need of the customer based on vehicle inoperable situation
• Identifying the customer’s location using Google Maps and other client tools
• Providing policy coverage details based on the specific client program
• Securing a Service Provider to assist the customer, based on the parameters of the policy’s program
• Providing status updates to customers calling after the initial request for assistance was processed
• Place outbound calls to list of Client’s Service Providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Outbound coordination to Client’s Service Providers.
• Possible follow up calls to Client’s Service Providers for clarification and/or additional calls for secondary services
Skills needed:
Ability to ask probing questions and overcome objections
High attention to details
Strong decision making skills
Identifying a customers location via client tools and using Google Map services

Roadside Assistance Representative

Roadside Assistance Representative Image

Hours of Operation:
7 days a week, 24 hours a day – 365 days a year

Description:
24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as: • a vehicle that won’t start
• flat tire(s)
• keys locked inside a car
• vehicle out of gas
• vehicle in an accident
•Probing to identify the need of the customer based on vehicle inoperable situation
• Identifying the customer’s location using Google Maps and other client tools
• Providing policy coverage details based on the specific client program
• Securing a Service Provider to assist the customer, based on the parameters of the policy’s program
• Providing status updates to customers calling after the initial request for assistance was processed
• Place outbound calls to list of Client’s Service Providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Outbound coordination to Client’s Service Providers.
• Possible follow up calls to Client’s Service Providers for clarification and/or additional calls for secondary services
Skills needed:
Ability to ask probing questions and overcome objections
High attention to details
Strong decision making skills
Identifying a customers location via client tools and using Google Map services