Careers

 

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Travel Industry Representative

Travel Industry Representative Image
Hours Of Operation:
7 Days per Week
6:00 AM – 4:00 PM EST
5:00 PM – 3:00 AM EST
Description:

Handle calls and emails from customers with issues relating to activities

such as website issues, profile issues, property issues, and more.
• Provide knowledgeable, friendly client service to the worldwide Client

community and properly resolve customer challenges as needed by phone
and/or email

Research and troubleshoots problems using available resources

Escalate issues appropriately

• Respond professionally to inbound contacts, including urgent situations
• Compose thoughtful, articulate, and accurate messages, or customizes

prepared responses to customer emails

• 

Handle calls and emails from customers with issues relating to problem resolution and mediation between

guests and hosts

Care for others and make them feel like they belong

• Establish and maintain customer relationships; build and deliver solutions that meet and exceed customer
expectations; deliver community-centric solutions
• Listen attentively and actively to guests and hosts, encouraging expression and participation of others
• Keeps calm under pressure and reacts quickly and easily to new situations challenges, helping to resolve
issues swiftly and with confidence
• Objectively gathers information, quickly identifies what is relevant and what isn’t; makes good and timely
decisions based on all information presented even if the full picture is not presented
• Stays calm in uncomfortable situations; demonstrates flexibility, adaptability, and the willingness to
experiment in building solutions as needed
 
Skills Needed:
Outstanding problem solving, mediation, and negotiation skills
• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to
adverse situations
• Efficient in writing and verbal communication.
• Able to provide knowledgeable, friendly and eloquent customer service
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad
functional areas and diverse geographies.
• Familiarity with ticketing systems
• Strong mediation skills and experience working with users to identify best solution.
• Experience with policy work, or help resource project management.
• Previous, demonstrable experience with creation of online help resources

Travel Industry Representative

Travel Industry Representative Image
Hours Of Operation:
7 Days per Week
6:00 AM – 4:00 PM EST
5:00 PM – 3:00 AM EST
Description:

Handle calls and emails from customers with issues relating to activities

such as website issues, profile issues, property issues, and more.
• Provide knowledgeable, friendly client service to the worldwide Client

community and properly resolve customer challenges as needed by phone
and/or email

Research and troubleshoots problems using available resources

Escalate issues appropriately

• Respond professionally to inbound contacts, including urgent situations
• Compose thoughtful, articulate, and accurate messages, or customizes

prepared responses to customer emails

• 

Handle calls and emails from customers with issues relating to problem resolution and mediation between

guests and hosts

Care for others and make them feel like they belong

• Establish and maintain customer relationships; build and deliver solutions that meet and exceed customer
expectations; deliver community-centric solutions
• Listen attentively and actively to guests and hosts, encouraging expression and participation of others
• Keeps calm under pressure and reacts quickly and easily to new situations challenges, helping to resolve
issues swiftly and with confidence
• Objectively gathers information, quickly identifies what is relevant and what isn’t; makes good and timely
decisions based on all information presented even if the full picture is not presented
• Stays calm in uncomfortable situations; demonstrates flexibility, adaptability, and the willingness to
experiment in building solutions as needed
 
Skills Needed:
Outstanding problem solving, mediation, and negotiation skills
• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to
adverse situations
• Efficient in writing and verbal communication.
• Able to provide knowledgeable, friendly and eloquent customer service
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad
functional areas and diverse geographies.
• Familiarity with ticketing systems
• Strong mediation skills and experience working with users to identify best solution.
• Experience with policy work, or help resource project management.
• Previous, demonstrable experience with creation of online help resources