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Tax Customer Service & Software Tax Support

Tax Customer Service & Software Tax Support Image
Hours Of Operation:
Monday through Saturday 9:00 am – 9:00 pm ET 
 
Description:
•Interact with business customers (small to mid-sized tax preparation firms) via phone, assisting with tech support and tax support questions (knowledge of tax concepts a plus)
• Research, analyze and determine an appropriate course of actions in a variety of situations for customers 
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires 
• Provide caring and empathetic customer interactions that positively represent the Intuit  brand 
• Use analytical and organizational skills to solve complex customer issues through troubleshooting, critical thinking, and problem-solving
 
Skills Needed:
• Knowledge of tax laws and concepts 
• Experience preparing personal taxes or helping others with tax preparation 
• Foundational technical skills and an understanding of how to use a computer and software 
• Customer service experience and/or internship with a tax preparation company. 
• Experience in a goal oriented, fast paced, changing environments 
• Some or recent secondary education in accounting (such as a BA)

Tax Customer Service & Software Tax Support

Tax Customer Service & Software Tax Support Image
Hours Of Operation:
Monday through Saturday 9:00 am – 9:00 pm ET 
 
Description:
•Interact with business customers (small to mid-sized tax preparation firms) via phone, assisting with tech support and tax support questions (knowledge of tax concepts a plus)
• Research, analyze and determine an appropriate course of actions in a variety of situations for customers 
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires 
• Provide caring and empathetic customer interactions that positively represent the Intuit  brand 
• Use analytical and organizational skills to solve complex customer issues through troubleshooting, critical thinking, and problem-solving
 
Skills Needed:
• Knowledge of tax laws and concepts 
• Experience preparing personal taxes or helping others with tax preparation 
• Foundational technical skills and an understanding of how to use a computer and software 
• Customer service experience and/or internship with a tax preparation company. 
• Experience in a goal oriented, fast paced, changing environments 
• Some or recent secondary education in accounting (such as a BA)