Hours Of Operation:
24 hours a day 7 days a week
is a leading provider of speech and natural
language technology that enables businesses and
consumers to engage in productive conversations. With
flexible products and solutions designed to meet the
growing demand for unified, multichannel customer care,
Interactions is delivering significant cost savings and
unprecedented customer experience for some of the
largest brands in the world.
The Agent will provide real-time IVR correction by listening to customer voice clips (“utterances”) of live calls and capturing the appropriate concept or data and enter the information into an innovative system.
The nature of the service is moving live calls along that are
in a set pattern or a “call flow process” in which the IVR could not recognize (gets
stuck). The IVR system needs your assistance to move them on in less than a
second to avoid customer dissatisfaction.
There is no interaction with customers. This is a real time data entry only program.